Warranty and After-Sales Service
We provide a factory-standard warranty covering both the mattress structure and internal materials, ensuring confidence in every use.
If any manufacturing issues arise, our dedicated after-sales team is ready to inspect, repair, or replace the product according to the warranty terms.
We prioritize customer satisfaction—offering attentive support from the first day you receive your mattress and throughout its entire lifespan.
Member Privileges
Customers who use our products are entitled to special discounts on future purchases, based on the company’s promotional terms for each campaign. Simply present proof of purchase—such as a sales invoice or warranty card—and you will receive exclusive discounts before anyone else. In addition, the company will send you product updates, news, and special privileges through the contact information you provided on the warranty form.
Warranty Conditions
Chai Charoen 999 Co., Ltd. sincerely thanks all customers for choosing our products. We are committed to manufacturing with premium, carefully selected materials and providing full transparency for the benefit of our customers. The company offers a warranty for any defects arising from the production process or materials used that may affect product quality. If you find any defects or damage, please contact our authorized dealers or the address provided, within the warranty period stated on your warranty card. We will repair or replace the defective parts in accordance with the warranty terms.
Warranty Details
1. Warranty Start Date - The warranty becomes effective immediately from the date of purchase from an authorized dealer.
2. Warranty Registration - The warranty is valid only after completing the warranty registration via the warranty card or QR code, and after the company has successfully received the information.
3. Covered Defects - Covers manufacturing defects such as structural sagging, deformation, or failure to meet quality standards.
4. Repair or Replacement - If the product is repaired or replaced, the warranty period continues based on the original purchase date and does not restart.
5. Warranty Scope - Applies only to internal structure components such as springs and internal material layers; excludes fabric covers and external upholstery.
The following items are not covered under the warranty:
Mattresses that have been modified or customized according to the customer’s request, resulting in deviations from the company’s manufacturing standards.
Mattresses that have been folded or bent due to improper handling or transportation.
Damage or sagging caused by improper use, natural disasters, accidents, intentional misuse, or damage caused by pets or other animals.
Stains or dirt such as spills, scratches, tears, burns, moisture damage, or any form of soiling resulting from customer use.
Mattress Care Guidelines
- Rotate the mattress every 3 months by flipping it side to side and head to foot, except for single-sided mattresses.
- Use a mattress protector to keep the mattress clean and hygienic.
- The mattress is designed to be foldable for convenient transportation. Please follow the recommended folding instructions.
Precautions for Mattress Care
- Do not jump or stand on the mattress, as concentrated weight may damage the internal structure (applicable to spring mattresses only)
- Do not bend or fold the mattress in ways other than those specified, as this may damage the spring structure.
- Do not expose the mattress to heat sources.
- Avoid spilling water or any liquids onto the mattress.
Cleaning the Mattress Cover
- Wash with water at a temperature not exceeding 60°C.
- Use mild soap or detergent that is non-acidic.
- Air-dry in a shaded, well-ventilated area.
For mattresses with removable zippered covers, the cover can be washed. For mattresses without removable covers, wipe clean and air-dry in a shaded area.
FREQUENTLY ASKED QUESTIONS
Even if a mattress appears to be in good condition on the outside, the internal structure may have begun to deteriorate, resulting in reduced support, back pain, or less restorative sleep. For hotels and residential projects, it is recommended to inspect and evaluate the condition every 3–4 years to maintain service quality standards.
Using the mattress on an unstable or weak bed base may also create uneven pressure, leading to structural deformation.
Repeated concentrated weight in the same area—such as sitting on the mattress edge regularly—can accelerate sagging.
Our high-quality mattresses are engineered to minimize sagging and come with structural warranty coverage according to the specified terms and conditions.
Elderly sleepers: A soft yet supportive mattress—such as natural latex—helps reduce pressure points.
Heavier individuals: A firmer-than-standard mattress is recommended to prevent sagging, such as a high-density rebonded foam mattress.
Our factory can customize the firmness level—soft, medium, or firm—to match each customer’s body profile for optimal support.
Double-sided spring mattresses: Should be flipped every 3–6 months.
One-sided mattresses / foam mattresses / latex mattresses: Do not need to be flipped, but should be rotated head-to-toe every 3 months to extend the mattress’s lifespan.
We can customize the size, height, materials, and firmness level, as well as handle project-based orders such as hotels, resorts, condominiums, apartments, and private residences.